Remote Monitoring & Management System

Remote Monitoring & Management System

Remote Monitoring & Management System

Remote Monitoring & Management System

Designing a Scalable & Intuitive Platform for Industrial Customer Premises Equipment (CPE) Management: A web-based B2B industrial platform for a leading OEM, enabling remote monitoring and management of business-grade CPEs. The platform makes operations more efficient, lowers costs, and boosts device performance, all while providing an easy-to-use experience.
Designing a Scalable & Intuitive Platform for Industrial Customer Premises Equipment (CPE) Management: A web-based B2B industrial platform for a leading OEM, enabling remote monitoring and management of business-grade CPEs. The platform makes operations more efficient, lowers costs, and boosts device performance, all while providing an easy-to-use experience.
ROLE
ROLE
ROLE

UI Designer

UI Designer

UI Designer

EXPERTISE
EXPERTISE
EXPERTISE

UX/UI Design

UX/UI Design

UX/UI Design

DURATION
DURATION
DURATION

3 Months

3 Months

3 Months

Tools used
Tools used
Tools used

Adobe XD, Illustrator

Adobe XD, Illustrator

Adobe XD, Illustrator

Overview

Overview

Overview

Develop a remote monitoring and management tool to enhance control, diagnostics, and operational efficiency for industrial CPEs.

Develop a remote monitoring and management tool to enhance control, diagnostics, and operational efficiency for industrial CPEs.

Develop a remote monitoring and management tool to enhance control, diagnostics, and operational efficiency for industrial CPEs.

Key Features

• Telemetry Portal – Real-time monitoring of device health and performance.

• Device Management Portal (DMP) – Remote firmware management, diagnostics, and control.

• Scalable Design System – Ensuring UI consistency across dashboards and workflows.

• Customisable Layouts – Supporting diverse user needs with 3-column and 4-column views.

My Role: UI Designer

• Designed high-fidelity interfaces and interactive prototypes in Adobe XD.

• Developed a design system to ensure scalability and visual consistency.

• Collaborated with UX designers and developers to streamline workflows.

TEAM COMPOSITION

• Lead Designer: Project strategy & coordination
UX Designers: Research & wireframing

• UI Designers: UI design, prototyping, and developer handoff

• Developers: Handled the platform’s functionality, backend integrations, and deployment.

• Project Managers: Coordinated project timelines, client interactions, and progress.

UX DESIGN PROCESS

UX DESIGN PROCESS

UX DESIGN PROCESS

Project Duration: 3 Months

Project Duration: 3 Months

Project Duration: 3 Months

UX Framework Definition

• Defined user flows and wireframes for core features.

• Created low-fidelity prototypes to test navigation and usability.

Concept Design

• Developed UI mockups showcasing colour schemes, typography, and iconography aligned with brand guidelines.

• Designed low-fidelity wireframes illustrating user interactions.

Design System Creation

• Established a 12-column grid system for structured layouts.

• Defined reusable UI components to ensure consistency.

• Defined standardised UI components, typography, colour palettes, and design patterns that could be reused across screens and modules.

High-Fidelity UI Design

• Created detailed screen designs with interactive prototypes.

• Implemented customisable dashboard layouts to cater to different data visualisation needs.

Development Support

• Provided design specifications and UI assets to developers.

• Collaborated with the team to ensure a smooth handoff and implementation.

Exploration / Discovery

Exploration / Discovery

Exploration / Discovery

Challenges & Constraints

• No direct access to stakeholders – All requirements were gathered through developers, requiring iterative feedback cycles.

• Complex data visualisation – Needed to present large telemetry datasets in an intuitive way.

UX Focus Areas

Visual Consistency and Standards

Visibility of System Status

Intuitiveness

Reducing Cognitive Load

Simplifying Workflows

Simplifying Workflows

Accessibility and Flexibility

Scalability

Final Design

Final Design

Final Design

Telemetry Portal

Grid System: 12 Column

• The 12-column grid structured all data visualisations, charts, and tabular components.

• Ensured alignment and consistency across different sections.

Customisable Dashboard Layout

• 3-Column Layout: Larger visualisations for an in-depth view of specific metrics.

• 4-Column Layout: Narrower sections for users who need multiple smaller graphs and tables.

Device Management Portal (DMP)

• Remote Firmware Management: Schedule and execute firmware updates.

Device Search & Diagnostics: Locate, troubleshoot, and reset CPEs remotely.

• Task Manager & Audit Logs: Track user actions and maintain compliance.

• Role-Based Access Control: Admins can manage device profiles and permissions.

DESIGN SYSTEM

DESIGN SYSTEM

DESIGN SYSTEM

To maintain visual consistency and scalability, I developed a design system consisting of:

• Typography & Colours: Ensuring accessibility and brand alignment.

Grid System: A structured 12-column layout for adaptable dashboards.

UI Components: Reusable elements such as buttons, tables, cards, and data visualisations.

Impact

Impact

Impact

✨ Reduced operational costs

✨ Reduced operational costs

✨ Improved Efficiency

✨ Improved Efficiency

✨ Enhanced reliability

✨ Enhanced reliability

✨ Increased user adoption

✨ Increased user adoption

Learnings

Learnings

Learnings

Working on this project shows how important effective communication with developers is, especially when we can't access stakeholders directly. Designing data-heavy applications requires careful thought about how to organis`e information to make it easier for users. Building a scalable design system helps maintain consistency and efficiency, making future updates smoother. This experience demonstrates the value of collaboration, structured design thinking, and user-centred design in creating complex industrial platforms.

Thanks for exploring my work!

Let’s chat about how we can create something impactful together.

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Thanks for exploring my work!

Let’s chat about how we can create something impactful together.

SEND ME AN EMAIL

Thanks for exploring my work!

Let’s chat about how we can create something impactful together.

SEND ME AN EMAIL

Thanks for exploring my work!

Let’s chat about how we can create something impactful together.

SEND ME AN EMAIL

© 2023 PRIYA SUGATHAN. ALL RIGHTS RESERVED

© 2023 PRIYA SUGATHAN. ALL RIGHTS RESERVED

© 2023 PRIYA SUGATHAN. ALL RIGHTS RESERVED

© 2023 PRIYA SUGATHAN. ALL RIGHTS RESERVED